Privacy policy

Your trust matters. This policy explains what we collect, why, and how we protect it.

PELAGUS is a brand owned and operated by Shyam Sizers Private Limited ("Pelagus", "we", "us", "our"), a company registered in India. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit or purchase from pelagus.shop.

1 · Information We Collect

  • Information you provide: name, email, phone number, shipping and billing address, and order details when you make a purchase or contact us.
  • Payment information: processed directly by our payment partner (Razorpay). We do not collect or store your card or bank details.
  • Automatically collected: basic usage data such as browser type, device, and pages visited, to improve our website.

2 · How We Use Your Information

  • To process and fulfil your orders and send order updates.
  • To respond to your enquiries and provide customer support.
  • To send you news about new editions and offers — only if you opt in. You can unsubscribe at any time.
  • To improve our products, website, and service.

3 · Sharing Your Information

We never sell your personal data. We share it only with trusted partners who help us operate — such as our payment processor (Razorpay) and shipping/courier partners — and only to the extent needed to fulfil your order. These partners are bound to protect your information.

4 · Data Security

We use industry-standard measures to protect your information. Payment transactions are encrypted and PCI-compliant through Razorpay. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5 · Your Rights

You may request access to, correction of, or deletion of your personal data at any time by emailing support@pelagus.shop. We will respond within a reasonable time.

6 · Cookies

Our site may use cookies to remember your preferences and improve your experience. You can control cookies through your browser settings.

7 · Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date.

8 · Contact

For any privacy concerns, write to support@pelagus.shop or by post to 107, Ratan Chamber, Ring Road, Surat.