Refund policy
We want you to love what you receive. Here's how cancellations, returns, and refunds work.
1 · Order Cancellation
- You may cancel your order for a full refund any time before it is dispatched. Email us as soon as possible with your order number.
- Once an order has shipped, it can no longer be cancelled, but it may be eligible for return (see below).
- For preorders, you may cancel before dispatch for a full refund.
2 · Returns & Exchanges
- We accept returns and exchanges within 14 days of delivery.
- Items must be unworn, unwashed, with original tags and packaging intact.
- For hygiene reasons, we cannot accept items that have been worn, washed, or altered.
- Exchanges for a different size or colour are subject to availability.
3 · How to Start a Return
Email support@pelagus.shop with your order number and reason. We'll guide you through the next steps and share a return address or pickup arrangement.
4 · Refunds
- Once we receive and inspect your returned item, we'll notify you of approval.
- Approved refunds are processed to your original payment method within 7–10 working days.
- Refunds are issued at the price paid, including any founder discount applied.
- Original shipping charges, if any, are non-refundable unless the return is due to our error.
5 · Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos. We'll arrange a replacement or full refund at no cost to you.
6 · Contact
Any questions about cancellations or refunds? Write to support@pelagus.shop.